How to Order a Custom Item
1. If purchasing a custom order slot, please complete your purchase first.
2. Send a message to Cosmic Butterfly using the "Custom Inquiries" form at the bottom of this page.
3. In the message, specify what you are looking for regarding your custom, such as item, style, design, size, colors, etc. Be sure to leave an email or phone number where you can be contacted regarding your order.
4. You should get a response within 1-3 business days. We will further discuss any details about your custom order at this time.
5. After your order details are finalized, you will receive a pricing estimate and any other useful information regarding your order (if using a custom order slot, your order will have already been paid in full).
6. If you are not using a custom order slot, you will then be sent an invoice for a 50% deposit. This deposit is REQUIRED in order for me to begin working on your item. The other 50% will be due when the item is finished, before shipping.
7. Each custom is unique, therefore, processing and shipping times may vary by individual order.
Terms & Conditions
All custom purchases are final. No returns or refunds will be allowed.
Deposits are nonrefundable.
If your order is unsatisfactory in any way, please send us a message using the "Contact" form on the Cosmic Butterfly site, and we will do whatever we can to ensure that you are happy with your order. Adjustments can be made to your custom item under certain circumstances, and we want you to love your custom piece.
Gift cards may be applied to custom orders upon request.